Thursday, June 11, 2009

Callcenter trial

We're trialing a callcenter in Mayo as of today. Initially they are going to take our sales calls for the next month and we'll see how we get on.

With the growth of the business over the last 3 years, we're simply not able to take the calls at times anymore. At times there are just too many and at other times ... none.

The biggest issue is, that people have the attitude, that they either are impatient or don't want to leave a voicemail. So instead, they start calling like 20, 30, 40 times without leaving a voicemail, when they don't get anybody.

Or they leave a voicemail every time, still call 20, 30, 40 times, not waiting for the callback.

The upside is, if this works out for us, we'll be bringing the call volume down, because we hope to take every call. We should also be able to extend the support hours then.

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